This Refund & Cancellation Policy governs all online payments made through https://golapurvajainsamaj.com using the CCAvenue Payment Gateway for matrimonial membership and related digital services.
The services offered through this website are digital in nature, including membership registration, matrimonial profile activation, and related online services.
Once an online payment is successfully completed and the membership/profile has been activated, the transaction cannot be cancelled.
Users are requested to verify all information before making payment.
Payments made for activated digital services are generally non-refundable.
Refunds will only be considered under the following circumstances:
• Duplicate payment for the same membership.
• Payment deducted but service was not activated.
• Technical failure resulting in unsuccessful service delivery.
• Verified payment error caused by the system.
Refund requests will not be accepted for:
• Change of mind after payment.
• Incorrect information submitted by the user.
• Failure to use the membership after activation.
• Account suspension due to violation of website rules.
• Services already delivered or membership already activated.
To request a refund, users must provide:
• Full Name
• Registered Mobile Number
• Registered Email Address
• CCAvenue Transaction ID
• Date of Payment
• Reason for Refund Request
All requests will be verified before approval.
Approved refunds will normally be processed within 7–10 business days through the original payment method used during the transaction.
The actual credit timeline depends on the issuing bank and CCAvenue payment processing system.
If the payment amount is debited but the membership is not activated due to a technical issue, users should contact us immediately with the transaction details.
After verification, the membership will either be activated or the eligible refund will be processed.
